Getting Paid

Payment Information

To add or update payment information, Click on the Person Icon on the top right and Select My Organization. Here, you will Click on the Payment Information button. You can choose to direct deposit or have a check mailed.

Event Fees

Activity: Fee = $1 + 5.5% of each registration.

This fee can either be added to the registration cost or deducted from the event organizer’s payment.

The Event Organizer will set this detail when completing the terms agreement in the 1st step of creating an Event.

Merchandise: Fee = 5.5% of merchandise cost. This fee can only be DEDUCTED and includes anything you are selling (including donations). The two kinds of merchandise include: Fixed Price, which has a Fee of 7% and Donation, which has a fee of 4%.

Statements

EventDog will email statements twice a month on the 1st and 16th. You can choose to receive payments by direct deposit or check.

To update payment information Click HERE to view the Managing Your Organization article.

For more detailed information on statements Click HERE.

Refunds

Each event organizer sets the refund policy for their events*. You can choose to refund all or part of the amount the participant paid, including the processing fee. Any refunds, including processing fees, will be deducted from your balance on the event’s next statement. 

Example: Registration is $40 and processing fee is $3.20 (5.5%*$40+$1)

• Refund registration only– $40. Then $40 will be taken out of the next statement
• Refund registration and processing fee-$43.20. Then $43.20 will be taken out of the next statement

* Per our Terms of Service, EventDog will automatically refund anyone who contacts us regarding a duplicate registration or in any situation where we believe the customer would win a chargeback dispute. 

Reserve Fund

Why have it

The Reserve Fund is held so that sufficient funds are available for refunds and chargebacks.

How it works

Each statement period, a percentage of the sum of New Revenue, Additions, and Refunds is added to the Reserve for each Event and/or Merchandise Item. The full amount of the Reserve is released in the statement period following 30 days after the final date of the Event, unless other arrangements have been made.

The default Reserve percentage is 10% for Events, and 0% for Merchandise.  Contact your EventDog.com support representative for more information, and to configure your Reserve percentage.

Affirm

Affirm is a buy now, pay later option that you can use when your participants sign up for registration. We’ve partnered with them to offer your participants the ability to pay in installments rather than all at once.

Here are some answers to questions we expect you have about Affirm:

• Do I have to wait to get paid?
  No, you’ll get paid for Affirm sales the exact same way you get paid for credit card transactions. 
• Can I refund all or part of an Affirm transaction?
  Yes, just like credit card transactions, you can refund all or part of a payment after the payment has posted.
• What if the participant defaults on their Affirm payment plan?
  Once the participant creates a payment plan with Affirm their payment status is between them and Affirm. Defaults will not be charged back to your EventDog account. 
• Is every registration eligible for Affirm payment plans?
  No. Affirm only works with US based customers so any participants not in the US will not be offered this option. Note that if you don’t have a Country question in your registration then Affirm will not be offered.
• Can I opt my event out of Affirm payments?
  Not at this time, but if you feel strongly that you don’t want to offer this option to your participants please email [email protected]. We always value your feedback and might offer an opt-out in the future.