To issue a refund, first search for your participant by Clicking on the Magnifying Glass in the top right hand corner of the main tool bar. When you have found your participant Click on the Participant’s Name to go to the participant information screen. From here you will see multiple blue buttons at the top of the page. Click on Refund/Void button.
This will pop up the refund/void screen. Here you will have the ability to issue the refund according to your event’s polices. You can do a full or partial refunds as well as enter in a discount code if the participant used one. You can also choose to void the participant once the transaction is complete by Clicking the Void Activity check box. Once you have entered all refund information Click Refund.